Our Policies

LaboTemp Scientific is a trusted supplier specializing in high-quality laboratory refrigerators and freezers. We are committed to building trust, ensuring transparency, and delivering secure, reliable service in every customer interaction.

Before using our website or placing an order, we kindly ask you to review our policies carefully to ensure a clear understanding of your rights and our processes.

If you have any questions regarding this Return and Refund Policy, please feel free to reach out to us through the contact information provided on our website. Our customer support team is always ready to assist you.

By accessing or using www.labotemp.com, you acknowledge that you have read, understood, and agreed to the terms outlined in our Return and Refund Policy, as well as our Shipping and Privacy Policies.

Order Placement

All orders must be paid in full (100% of the total amount) at the time of purchase. Once payment is received, our dedicated order processing team ensures efficient and accurate fulfillment of your order.

Returns and Replacements

Requests for refunds or product replacements must be submitted within 30 days of the original purchase date. This window ensures that we can resolve any product-related issues in a timely and fair manner.

Restocking Fee

A 30% restocking fee will apply to all returned items. This fee covers the handling and processing costs associated with returns, allowing us to continue offering competitive pricing.

Confidentiality Agreement

Access to our pricing list requires a signed Non-Disclosure Agreement (NDA). This agreement confirms that the pricing information is for your company’s internal use only and may not be shared or distributed without our prior written approval.

Warranty

All products purchased from Labotemp Scientific are covered by a one-year warranty from the date of purchase. This warranty protects against defects in materials or workmanship under normal use conditions.